BGE Residential Customers Only
At the Fuel Fund of Maryland, our role in utility assistance is to determine the potential financial grant for which a BGE residential may receive. We do not determine BGE balances, OHEP (state benefits program) eligibility, or OHEP financial assistance. Applicants who receive a financial grant from the Fuel Fund will be asked to pay a portion of their outstanding utility balance, as they are the “owner” of their utility bill.
The Fuel Fund of Maryland is an independent, 501(c)(3) non-profit organization and is not part of any utility company. BGE provides non-cash bill credits to the Fuel Fund of Maryland. Any financial assistance distributed to a qualifying applicant is made possible through the generosity of our donors, foundations, and community partners. As a result, our funding model can change at any time.
If you are struggling to pay your BGE bill or make monthly payments, please visit bge.com/heretohelp to review payment plans, budget billing, energy saving resources and more
As a small non-profit organization with four full-time employees, and with the need for utility assistance being greater than ever, it may take the Fuel Fund 10 business days to review an application. Once reviewed, we will contact the applicant via email and explain the process in a transparent manner. All applicants are treated with dignity and respect, and in the order that the application was received.
Ensuring applicants understand the process clearly is crucial for a smooth and supportive experience. Here’s how we achieve this:
- Step-by-Step Instructions: We provide detailed instructions and use simple language to make the process easy to understand.
- Personalized Support: Dedicated staff members offer personalized support through emails or phone calls.
- Clear Communication: We clearly communicate timelines, expectations, and funds owed to BGE to reset your utility balance with BGE.
- Confirmation Emails: Applicants receive confirmation emails when their application is received, reviewed, and approved.
- Beginning July 1, BGE residential customers can apply for financial assistance through the $15 million BGE Customer Relief Fund, managed by the United Way of Central Maryland. Eligible customers may receive a one-time grant of $250 to $750, credited to their BGE account. Note: Fuel Fund is not a part of this initiative, and processes and procedures have not changed.