BGE Residential Customers Only
At the Fuel Fund of Maryland, our role in utility assistance is to determine the potential financial grant for which a BGE residential may receive. We do not determine BGE balances, OHEP (state benefits program) eligibility, or OHEP financial assistance. Applicants who receive a financial grant from the Fuel Fund will be asked to pay a portion of their outstanding utility balance, as they are the “owner” of their utility bill.
The Fuel Fund of Maryland is an independent, 501(c)(3) non-profit organization and is not part of any utility company. BGE provides non-cash bill credits to the Fuel Fund of Maryland. Any financial assistance distributed to a qualifying applicant is made possible through the generosity of our donors, foundations, and community partners. As a result, our funding model can change at any time.
If you are struggling to pay your BGE bill or make monthly payments, please visit bge.com/heretohelp to review energy saving resources and more.
As a small non-profit organization with the need for utility assistance being greater than ever, it may take the Fuel Fund up to 3 business days to review an application. Once reviewed, we will contact the applicant via email and explain the process in a transparent manner. All applicants are treated with dignity and respect, and in the order that the application was received.
Ensuring applicants understand the process clearly is crucial for a smooth and supportive experience. Here’s how we achieve this:
- Step-by-Step Instructions: We provide detailed instructions and use simple language to make the process easy to understand.
- Personalized Support: Dedicated staff members offer personalized support through emails or phone calls.
- Clear Communication: We clearly communicate timelines, expectations, and funds owed to BGE to reset your utility balance with BGE.
- Confirmation Emails: Applicants receive confirmation emails when their application is received, reviewed, and approved.